Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please send an email to linda@skillstrain.co.za if you have a problem with a product you received.

We do not provide refunds at all but will gladly provide exchange of the same item or another item that matches the monetary amount. Exchanges will not be processed if:

  • Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

 

Exchanges:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
  • If you are approved, then your exchange will be processed and you will receive and email notification of next steps.

 

Shipping
To return your product, you should mail your product to: 23 Hollyfern Street, Fernbrook Estate, Craighavon, Fourways Johannesburg Gauteng ZA 2191

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R1000.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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